By John Clayton Thomas

For virtually a part a century, students and practitioners have debated what the connections can be among public management and the general public. Does the general public serve mostly as citizen-owners, these to whom directors are dependable? Are contributors of the general public extra adequately considered because the shoppers of presidency? Or, in an more and more networked international, do they serve extra because the companions of public directors within the creation of public services?


This booklet starts off from the idea that the general public involves govt no longer mostly in a single position yet in all 3 roles, as electorate and clients and partners.  the aim of the ebook is to handle the twin problem that truth implies:  (1) to assist public directors and different public officers to appreciate the advanced nature of the general public they face, and (2) to supply options for a way public directors can so much successfully engage with the general public within the assorted roles. utilizing this complete point of view, Citizen, client, Partner is helping scholars, practitioners, and students comprehend while and the way the general public may be built-in into the perform of public administration.


Most chapters in Citizen, buyer, Partner contain a number of boxed instances that illustrate the chapter’s content material with real-world examples. The publication concludes with a very helpful Appendix that collects and summarizes the forty layout rules – particular suggestion for public organisations on operating with the general public as consumers, companions, and citizens.

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Citizen, Customer, Partner: Engaging the Public in Public Management: Engaging the Public in Public Management by John Clayton Thomas


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